Terms of service
Last updated: 9 March 2026
Welcome to Copperfield Mirrors. These Terms of Service explain how our website, products and services may be used, and the terms that apply when you place an order with us.
Throughout these Terms, “we”, “us” and “our” refer to Copperfield Mirrors. By visiting our website, browsing our products or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
If you do not agree to these Terms, please do not use our website.
1. Using Our Website
By using our website, you confirm that you are at least 18 years old or are using the website with the involvement and permission of a parent or guardian.
You agree that any information you provide to us is accurate, current and complete.
If you create an account, you are responsible for keeping your account details secure and for all activity carried out under your account.
2. Products and Product Information
We take great care to ensure that product descriptions, dimensions, images and prices are as accurate as possible.
However, please note that:
- Colours and finishes may appear slightly different depending on your screen or device settings
- Natural materials and hand-finished details may vary slightly between products
- All sizes and measurements are approximate unless stated otherwise
We reserve the right to amend product information, discontinue products, or limit quantities at any time.
3. Placing an Order
When you place an order, you are making an offer to purchase goods from Copperfield Mirrors.
All orders are subject to acceptance and availability. Your order is only accepted once we have confirmed dispatch.
We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, stock issues, suspected fraud, or inaccurate customer information.
If we are unable to accept your order, we will notify you and refund any payment made.
4. Prices and Payment
All prices shown on our website are in GBP (£) and include VAT where applicable unless stated otherwise.
Delivery charges are displayed at checkout and depend on the order value and delivery location.
We reserve the right to change prices, promotions and product details at any time without notice.
By placing an order, you confirm that the payment information provided is valid and that you are authorised to use the payment method supplied.
5. Delivery
Delivery information, estimated timescales and charges are set out in our Shipping Policy.
Delivery dates and timeframes are estimates only and cannot be guaranteed. While we work carefully with trusted delivery partners, delays may occur due to circumstances outside our control.
Risk in the goods passes to you once delivery has been completed.
6. Returns and Refunds
Our returns process and refund arrangements are explained in our Returns & Refunds Policy.
Please read this carefully before placing your order.
7. Faulty or Damaged Goods
If your order arrives damaged or develops a fault, please contact us as soon as possible and where possible within the timeframe stated in our Returns Policy.
We may ask for photographs and further information so that we can assess the issue and resolve it quickly.
Your statutory rights are not affected.
8. Intellectual Property
All content on this website including text, images, graphics, logos, branding, layout and design is owned by or licensed to Copperfield Mirrors and is protected by copyright, trademark and intellectual property laws.
You may use this website for personal, non-commercial use only. You must not copy, reproduce, distribute or use any website content without our written permission.
9. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only.
We are not responsible for the content, policies or practices of any third-party websites.
10. Shopify Platform
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products online.
Any purchase you make through this website is made directly with Copperfield Mirrors, not Shopify.
11. Privacy
Any personal information collected through this website is handled in accordance with our Privacy Policy.
12. Reviews and Feedback
If you submit reviews, feedback or other content to us, you confirm that the content is your own and does not infringe the rights of any third party.
We may use customer feedback for website content, marketing or promotional purposes.
13. Acceptable Use
You may use our website only for lawful purposes.
You must not misuse the website, introduce malicious code, scrape website data or attempt to gain unauthorised access to our systems.
We reserve the right to restrict access where misuse is suspected.
14. Accuracy of Website Information
From time to time there may be typographical errors or inaccuracies relating to product descriptions, pricing or availability.
We reserve the right to correct these errors at any time, including after an order has been placed.
15. Limitation of Liability
Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for fraud or death or personal injury caused by negligence.
To the fullest extent permitted by law, Copperfield Mirrors shall not be liable for indirect or consequential losses arising from the use of this website or products purchased through it.
16. Events Outside Our Control
We are not responsible for delays or failures caused by events beyond our reasonable control, including courier delays, weather disruption, supply chain issues or other unforeseen circumstances.
17. Changes to These Terms
We may update these Terms from time to time. The latest version will always be published on this page.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.
19. Contact Information
If you have any questions about these Terms please contact us:
Copperfield Mirrors
Email: customerservice@copperfieldmirrors.co.uk
Address: Unit 1, Redbourn Industrail Park, AL3 7LG
Looking for more information before ordering? Visit our Help & FAQ page.
