Shipping policy
We take great care to ensure every Copperfield mirror arrives safely and in perfect condition. All mirrors are carefully packaged using protective materials designed for fragile items.
Delivery Locations
We currently deliver to addresses within the United Kingdom.
If you require delivery outside of the UK, please contact our Customer Care team and we will do our best to assist.
Delivery Costs
Delivery charges are calculated at checkout based on the size of the mirror and your delivery location.
From time to time we may offer promotional free delivery offers, which will be clearly displayed on our website.
Delivery Timeframes
Most orders are processed and delivered within 1–2 working days.
During busy periods or promotional events, delivery times may be slightly longer.
Courier Partners
We work with trusted courier partner DPD who specialise in handling fragile and oversized items.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Large Mirror Deliveries
Large mirrors may require specialist handling. In some cases, our courier partner may contact you directly to arrange a suitable delivery time.
Please ensure someone is available at the delivery address to receive the item.
Inspecting Your Delivery
When your order arrives, we recommend checking the packaging and product carefully before disposing of any packing materials.
If you notice any damage to the packaging or mirror, please contact our Customer Care team within 48 hours of delivery.
Email: customerservice@copperfieldmirrors.co.uk
Missed Deliveries
If a delivery attempt is missed, the courier may leave a card with instructions to rearrange delivery.
If the item is returned to us due to unsuccessful delivery attempts, additional delivery charges may apply to resend the order.
Order Tracking
Once your order has been dispatched, you will receive tracking information via email so you can monitor the progress of your delivery.
Delivery Assurance
Every Copperfield mirror is carefully inspected and packaged before leaving our warehouse. In the unlikely event that your item arrives damaged, please contact us and we will work quickly to resolve the issue.
